Sernau describes technology as Prometheus’ Fire and Pandora’s Box, a realm of uncertainty that might bring benefit to mankind, but yet mishandling it could mean severe detrimental effects. Despite the fact that technology has brought much benefits to people, second class citizens of technology1 seems to have appeared, even today.
What are second class citizens of technology? Imagine a circle of society which is totally technology illiterate and we introduce technology. Even though they might benefit from the technological advances, they are just passively accepting the technologies rather than actively participating in the development, improvement and implementation of technology. This situation of technological is negative simply because whatever technology developed by outsiders to solve their issue would never have the greatest impact as the technology might just be alien to them.
Another reason why second class citizens of technology should participate in the development of technology rather than become a consumer is because technological master plans do not always succeed. When these master plans fail, the second class citizens (usually from developing nations), tend to suffer. However if participation takes place and the project fails, there are still positives. They would have mastered part of the skills required to develop the technology.
A good example would be GM subsistence farming in Africa and Asia. “The technology is delivered in the seed”2 to the poorer nations in Africa and Asia and it is supposed to benefit the farmers by producing more yields, such as a projected 40% increase in Philippines. Again, this scenario clearly shows that these developing nations become passive receiver of technology. If the crop fails, it is likely that they would be at a loss of what to do. However, if these farmers are much more involved in the development and cultivation of the crops, things would be different. They would have at least understood what is GM farming and some basic GM crop knowledge, such as what GM crops are suitable for which lands.

One point to note is that second class citizens of technology do not necessarily mean that they must come from the poorest, least developed part of the world. More often than not, they appear as ‘technological slaves’ in developed nations. Emails, web conferences, fax, long distant call are some of the tools that technology has developed. A large number of people are using these technologies every day, but how many of them actually know how it works? The ability to manage and use them does not equal to the ability to understand and use them well.
As mentioned by Sernau, virtual technology tends to alienate people from one another due to the elimination of face to face meetings and communication. People can simply pin the blame on technology, but it also a sign of passive acceptance of technology. Virtual technology increases convenience of communication, but if one really understands it, they should know that physical human interaction is just as important. If meetings are only held through Skype, the person on the other end would just appear as a voice to u. Author George Bernard Shaw once said, “The greatest problem in communication is the illusion that it has been accomplished.”3 Hence if we are not careful, miscommunication might simply just occur.
Lastly, by relying so much on technology, social control seems to permeate society much more easily. Technological controls, such as “video and audio surveillance, heat, light, motion, sound and olfactory sensors, electronic tagging of consumer items, animals and humans, biometric access codes, drug testing, DNA analysis and the use of computer techniques such as expert systems, matching and profiling, data mining, mapping, network analysis, and simulation”4 are now much more readily available. These technologies provide objective, substantial and just results. However, if we were to interpret it in a social aspect, it often infringes personal interests, such as privacy. Worse still, there is a magisterial, legitimacy-granting aura around both law and science. (Ericson and Shearing 1986)5 and when people uses them, the legitimacy is further enforced by society itself.

Social Control
Hence, being a second class citizen can have many implications to society. It is thus important to know how to manage technology rather than use it. This prevents Pandora’s Box from opening again.
1 Carlos Miranda Levy, 14 November 2005, “Social Impact from Technology”, http://fellows.rdvp.org/sift, Reuters Digital Vision Fellowship
2 Dr. Clive James 2007, “THE CRITICAL NEED FOR GM FARMING TECHNOLOGY IN DEVELOPING COUNTRIES”, http://www.monsanto.com/biotech-gmo/asp/topic.asp?id=SustainableFarming, Monsanto Company
3 Meeting Guru 2004, “Your Meeting Resource”, http://www.effectivemeetings.com/guru/solution48.asp, SMART Technologies ULC
4 Gary T. Marx & Professor Emeritus 2001, “Technology and Social Control: The Search for the Illusive Silver Bullet”, In the International Encyclopedia of the Social and Behavioral Sciences, MIT
5 Ericson R, Shearing C 1986 “The Scientification of Police Work.” In: Bohme G and Stehr N (eds.) The Knowledge Society: The Growing Impact of Scientific Knowledge on Social Relations. Reidel, Dordrecht
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